Heather M
5 Stars ⭐️⭐️⭐️⭐️⭐️
Current Estimated Lead Times
Jan 4, 2023 Update: Due to recent demand and production backlog over the holidays, we are currently anticipating a 3-5 week lead time to ship your Indow window insert(s) from the time you submit final payment. Once shipped, most customers receive their inserts in 1-2 weeks. Use the Live Chat on our website or Contact Us with any questions about your order status.
Dec 12, 2022 Update: Our factory is humming with record productivity! We are excited to tell you our lead times for Indow window inserts have dropped to 2-3 weeks. Orders are coming in fast during the busy fall season so get your order in soon to enjoy comfort, quiet, and energy savings!
Keep checking here for updates on supply chain disruptions and lead times.
July 12, 2022 Update: Lead times for Indow window inserts have dropped to 6-7 weeks.
We are excited that we continue to shorten the time it takes for you to receive comfort and quiet in your home.
Keep checking here for updates on supply chain disruptions and lead times.
June 10, 2022 Update: Our lead times have been shortened to 8 weeks.
Indow COVID-19 safety precautions and staff increases to reduce absences have helped us reduce lead times further.
Keep checking here for updates on supply chain disruptions and lead times.
May 19, 2022 Update: We have decreased our lead times to 9-10 weeks.
We have been able to reduce our lead times by additional three weeks thanks to bringing new suppliers online for our various parts, as well as increasing staffing to cover outages.
Our goal remains to reduce our lead times to pre-pandemic numbers to bring comfort and quiet to your space more quickly.
Keep checking here for updates on supply chain disruptions and lead times.
August 25, 2021 Update: Our lead times are currently 14 weeks. We have successfully moved into a new factory which is helping us become more efficient every day.
Our new factory also means that we will be protected from future supply disruptions because we have the space to store more on site. We’re in the process of bringing on new suppliers so we have material redundancies which protect us and our customers even further.
The move to our new space isn’t just about the supply chain issues. We are now able to set up our production on one floor, whereas previously it was split between two floors. We are now hiring new production team members. Our new production set up and our current hiring efforts are helping to get orders out the door more quickly. We also have the ability to stay open on hotter days because of the size and airflow of our warehouse.
Keep checking here for updates on lead times and updates to our new space!
“Shortages and price hikes are affecting the entire retail sector. Bikes, cars, meat, cheese, and even ketchup are all becoming more expensive, in part thanks to disruptions to the global supply chain from COVID-19, plus a shipping container shortage and port congestion. These factors created what experts called a “perfect storm” in global transportation.” -Insider
Things are getting better! Though experts say the supply chain issues won’t be entirely cleared up until 2022, things are improving. The Executive Director of the Port of Los Angeles says “all the metrics are moving in the right direction” and April 2021 was the busiest month for port traffic since they began tracking container imports 19 years ago.
The White House also released their 100-day review of the supply chain after President Biden signed an executive order investigating supply chain delays. Container volume is expected to increase each month over the next four months.
We will continue to keep you informed as we work diligently on solutions.
Throughout the pandemic, people have been experiencing more noise and discomfort, which has led to an increased demand for our products. We are happy to provide a solution, but COVID-19 has also wreaked havoc on the supply chain, sending shipping containers to the wrong part of the world, clogging ports as new protocols slow things down. We have been working hard to absorb these supply chain issues that have affected the entire world.
Our team is building and shipping inserts trying to impact you as little as possible while we wait on inventory from our suppliers. Because of this, production times are currently approximately 14 weeks.
We’ve been working hard to absorb the supply chain issues for months. At the start of the pandemic, some supplies went from a 2 day wait to 9 months! We were able to continue without any disruption until very recently. As you can probably imagine, some of the pieces that go into our inserts are proprietary and sourcing materials isn’t an easy task. We appreciate your patience while we continue this pursuit.
Should I place my order now? We say yes! It will guarantee you a spot in line once our production levels are back to normal.
Our factory is still fully operational and we haven’t needed to lay off any staff due to the pandemic or the supply chain issue. The lower inventory levels have caused slower production and output, but we are waiting and ready to handmake inserts once all materials have arrived.
Thank you so much for your patience and desire to support a small company. If you have any questions about your order, or about this production delay in general, please reach out to us directly. We want to help in whatever way we can.
Sincerely,
The Indow Team
Trusted Since 2010
Indow has insulated more than 23,000 buildings - helping reduce carbon emissions by nearly 200,000 tons - and creating comfort across the US & Canada!
Excellent
4.49 Average Rating
1519 Reviews
I appreciate everything about the whole Indow window process.
Scheduling and holding a consultation online was easy and seamless. I consultant with KAYA, and he provided a thorough easy-going no pressure to move forward until I was ready consultation.
Incentives were clearly outlined if I decided to move forward and order to be able to make my inserts even more affordable if I acted in a timely manner with measuring and submitting my order as well as returning the measure kit.
The Indow inserts arrived within the expected timeframe and installing them was very easy. One of my favorite parts was watching how to install video, because they used humor, and it really held my attention and put me at ease, allowing me to take in all the little details I needed to insert my Indows correctly.
Within hours, I noticed a temperature shift in the room. It was cooler and more comfortable. The next day when I worked in my office with the Indows the landscaper was across the street with the leaf blower and there was considerable reduction in noise making it a low background buzz instead of a disturbance to the work I was doing. I’ve only had them installed for three weeks and I’ve been so happy with them. It was a great investment for that room in the house that I use for my office.