Current Estimated Lead Times
Jan 4, 2023 Update: Due to recent demand and production backlog over the holidays, we are currently anticipating a 3-5 week lead time to ship your Indow window insert(s) from the time you submit final payment. Once shipped, most customers receive their inserts in 1-2 weeks. Use the Live Chat on our website or Contact Us with any questions about your order status.
Dec 12, 2022 Update: Our factory is humming with record productivity! We are excited to tell you our lead times for Indow window inserts have dropped to 2-3 weeks. Orders are coming in fast during the busy fall season so get your order in soon to enjoy comfort, quiet, and energy savings!
Keep checking here for updates on supply chain disruptions and lead times.
July 12, 2022 Update: Lead times for Indow window inserts have dropped to 6-7 weeks.
We are excited that we continue to shorten the time it takes for you to receive comfort and quiet in your home.
Keep checking here for updates on supply chain disruptions and lead times.
June 10, 2022 Update: Our lead times have been shortened to 8 weeks.
Indow COVID-19 safety precautions and staff increases to reduce absences have helped us reduce lead times further.
Keep checking here for updates on supply chain disruptions and lead times.
May 19, 2022 Update: We have decreased our lead times to 9-10 weeks.
We have been able to reduce our lead times by additional three weeks thanks to bringing new suppliers online for our various parts, as well as increasing staffing to cover outages.
Our goal remains to reduce our lead times to pre-pandemic numbers to bring comfort and quiet to your space more quickly.
Keep checking here for updates on supply chain disruptions and lead times.
August 25, 2021 Update: Our lead times are currently 14 weeks. We have successfully moved into a new factory which is helping us become more efficient every day.
Our new factory also means that we will be protected from future supply disruptions because we have the space to store more on site. We’re in the process of bringing on new suppliers so we have material redundancies which protect us and our customers even further.
The move to our new space isn’t just about the supply chain issues. We are now able to set up our production on one floor, whereas previously it was split between two floors. We are now hiring new production team members. Our new production set up and our current hiring efforts are helping to get orders out the door more quickly. We also have the ability to stay open on hotter days because of the size and airflow of our warehouse.
Keep checking here for updates on lead times and updates to our new space!
“Shortages and price hikes are affecting the entire retail sector. Bikes, cars, meat, cheese, and even ketchup are all becoming more expensive, in part thanks to disruptions to the global supply chain from COVID-19, plus a shipping container shortage and port congestion. These factors created what experts called a “perfect storm” in global transportation.” -Insider
Things are getting better! Though experts say the supply chain issues won’t be entirely cleared up until 2022, things are improving. The Executive Director of the Port of Los Angeles says “all the metrics are moving in the right direction” and April 2021 was the busiest month for port traffic since they began tracking container imports 19 years ago.
The White House also released their 100-day review of the supply chain after President Biden signed an executive order investigating supply chain delays. Container volume is expected to increase each month over the next four months.
We will continue to keep you informed as we work diligently on solutions.
Throughout the pandemic, people have been experiencing more noise and discomfort, which has led to an increased demand for our products. We are happy to provide a solution, but COVID-19 has also wreaked havoc on the supply chain, sending shipping containers to the wrong part of the world, clogging ports as new protocols slow things down. We have been working hard to absorb these supply chain issues that have affected the entire world.
Our team is building and shipping inserts trying to impact you as little as possible while we wait on inventory from our suppliers. Because of this, production times are currently approximately 14 weeks.
We’ve been working hard to absorb the supply chain issues for months. At the start of the pandemic, some supplies went from a 2 day wait to 9 months! We were able to continue without any disruption until very recently. As you can probably imagine, some of the pieces that go into our inserts are proprietary and sourcing materials isn’t an easy task. We appreciate your patience while we continue this pursuit.
Should I place my order now? We say yes! It will guarantee you a spot in line once our production levels are back to normal.
Our factory is still fully operational and we haven’t needed to lay off any staff due to the pandemic or the supply chain issue. The lower inventory levels have caused slower production and output, but we are waiting and ready to handmake inserts once all materials have arrived.
Thank you so much for your patience and desire to support a small company. If you have any questions about your order, or about this production delay in general, please reach out to us directly. We want to help in whatever way we can.
Sincerely,
The Indow Team
Customer Reviews
4.49 Average 1508 Reviews
Tracie J
My husband and I can finally sleep all night without being woke up by outside noise! Indows are game changers if you live on a busy road, by a loud industrial business or just want a quieter inside environment. The customer service is pretty amazing too! Thanks Indow group for giving us back great sleep!!
Norbert M
fit perfect, weny in easyand make a diffrence with noise ,thank norbert
Jessica V
Easy DIY measuring, and an obvious immediate increase in warmth. Huge difference in a historic home with historic windows.
Anonymous
WE just took delivery of the two window inserts we ordered. they both fit perfectly. The most difficult part of the process was me trying to hold the laser measuring device still while taking the diaginal measurment! The Indow team was helpful and the ordering process was catch free. the finished product is just as they described. once installed, you can not even tell that they are there. I will warn you, if you have larger sizes they will come in a pretty large packing crate/box to protect them so be prepared. The only reason for 4 stars insted of 5 is they have just been istalled and we shall see how effective they are at reducing cold air, but they fit so snug that I anticipate they will be very effective. Just in time too, because our area is in a low temp/low wind chill pattern at the moment.
Craig F
The Indow I ordered was a perfect fit. It looks great and is an extremely well made product. The ordering process was seamless.
Catherine J
Noise reduction by at least 50%! I cannot hear most car that drives by now. My bedroom is so quiet! Thank you!
Walter M
Easy to order and install.
Dianne F
Window inserts help with sound since I live facing the street and the highway
Dianne
This is a 5 star company from beginning to end. I purchased the I inserts in 2017 because the bedroom on the second story faced the street. These are very effective for street noise. Noticed a problem on one of the windows recently and they quickly took care of it due to their warranty. Customer service personnel are very helpful. The price of the windows was acceptable for top quality of sleep and less noise during the day
Charles C
Recently purchased the acoustic window inserts for a couple of old windows facing a busy street and they've made a huge difference in terms of noise reduction! The measuring process was relatively easy with the laser measuring tool that Indow sent and the windows were delivered faster than expected. Martin was easy to work with and we would highly recommend Indow to those looking for window inserts.
Dean C
Installed noise canceling acrylic Indow window inserts to deal with the road noise at my condo, 4 lane state road is 40 feet from the condo. Expensive custom fit, but oh my gosh, they cut the noise by 75%! Decibel meter app I trust shows a 6 Decibel noise reduction, average Db over 30 minutes. Turns out 6 Db is letting only 25% of noise through! I am one happy camper…
Harry T
The Indow team was great from start to finish! They were very clear about each step. After installing the inserts my home has been significantly while still preserving the fabulous city views. For anyone who lives in a noisy street or city like NYC I would highly recommend it. Leave the chaos outside and come home to piece and quiet.
Paula S
From start to finish, we were very pleased with our rep, Reed, and the other staff at the PDX will call! The inserts themselves are stupendous! We purchased six total for the noisiest, road side(s) of our home. The outcome was beyond our expectations! Not only did the three rooms that bordered the road become at least 70% quieter, the other end of our home did as well! I cannot recommend Indow inserts more! The technology makes sense to add the inserts rather than purchasing new windows. Great results and thank you! Paul and Paula Spilsbury
JD
Brian was very helpful & informative. He helped me order the correct windows for my needs. They were shipped with the utmost of care & arrived ahead of schedule. Ultimately, the Indow Windows have been very helpful in muffling unwanted noises & they have helped save on our energy costs. Thank you, Indow Window!
Cynthia M
Very happy with the reduction in noise. Easy to install and use. Great customer service.